| Big Rock American Gear takes pride that 100% of all our products are defect free. Therefore, customer satisfaction comes first so if you have purchased an unacceptable product of any type, return or exchange the purchased merchandise through our website. |
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All orders are shipped on average of 2 business days from the time the order was completed.
Standard shipping policy is to us FedEx or UPS Ground services, depending on the best Value to our customers. For large orders, additional time and alternate freight carriers may be necessary. |
| **UPS does not deliver to post office boxes. If you are shipping to a P.O. Box within the U.S., you must choose standard shipping. Standard shipping to street addresses ships via UPS. |
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| Returns: Any unused item may be returned for a full refund or store credit in the first 30 days from the original date of purchase. Any item found to be unsatisfactory in performance characteristics or defective may be returned for a full refund or store credit any time in the 360 day period following the purchase date. |
| Big Rock will refund monies for returned merchandise as stated in the Return Policy. Refund payment will be applied to credit card or ACH account used at the time of purchase. |
| Any unused item may be exchanged for replacement, alternate product or store credit in the first 60 days following the date of purchase. |
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| Here at Big Rock American Gear we are dedicated to securing our customer’s personal information private. All customer information is protected by our (SSL) encryption to protect all and any personal data including name, address, and credit card information. Customer Value comes first here at Big Rock, so we make every effort o ensure your personal information will be fully secured and protected. |
| Big Rock American Gear does not have any interest in selling or providing any consumer/customer data to 3rd parties. |
| If you have any questions concerning of our policies, website, or any other concerns please feel free to contact us. |
Contact Information: |
Email: customerservice@bigrockamericangear.com |
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Phone: (660) 338-2273
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| Postal Mail: |
ADTM |
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302 Hawthorn Drive |
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Glasgow, MO 65253 |
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